Manager, Digital Channels & Support
Apply Now Posted 9 hours agoAbout the Role
The Manager of Digital Channels & Support ensures reliable operation and availability of all bank digital channels—including ATMs, POS devices, mobile banking, USSD, and internet banking—by managing technical teams, vendors, and incident response while maintaining SLA compliance.
Responsibilities
- Oversee end-to-end operational health of ATM, POS, QR, mobile banking, USSD and internet banking channels
- Define and enforce channel availability SLAs and monitor incidents
- Approve firmware updates, security patches and OS changes for terminals and servers
- Lead technical onboarding for new ATM sites, POS deployments and corporate clients
- Manage vendor relationships and contractual SLAs
- Report weekly performance dashboards to the Director
- Conduct post-incident reviews and root cause analysis
- Coordinate penetration testing and security assessments
Skills Required
ATM operationsnetwork monitoring toolsterminal managementISO 8583 messagingRemote Key Injection (RKI)EMV terminal configurationMobile/internet banking platformsUSSD gateway administrationApplication performance monitoring (APM) toolsvendor managementSLA enforcementincident responseroot cause analysis
Fields of Study
- Information Technology
- Computer Science
- Electrical Engineering
- Telecommunications
How to Apply
Applicants must submit their application through the online portal linked below. Submit within the specified deadline; only shortlisted candidates will be contacted. Find contact details below.