Front Office Supervisor
Apply Now Posted 7 hours agoAbout the Role
Oversee front office operations and guest services in a luxury residential/hotel setting, ensuring exceptional service, team coordination, and confidentiality.
Responsibilities
- Supervise daily front office and guest service operations
- Ensure exceptional service experiences for residents, guests, and visitors
- Lead and support front-of-house hospitality team members
- Handle guest inquiries, requests, complaints, and sensitive situations professionally
- Monitor front office procedures to ensure compliance with service standards
- Manage guest information while maintaining strict confidentiality
- Utilize PMS to manage activities and records
- Coordinate with other departments for smooth service delivery
- Support staff scheduling, training, and performance improvement
Skills Required
Property Management Systems (PMS) proficiencyLeadership and team coordinationConfidentiality and non-disclosure adherenceExceptional verbal and written English communicationGuest service operations managementProblem solving under pressure
Fields of Study
- Hospitality Management
- Business Administration
How to Apply
Send your CV, cover letter, and relevant documents via email by the deadline; see contact information below.