Customer Service Officer
Apply Now Posted 5 days agoAbout the Role
The Customer Service Officer supports front‑office operations at a bank branch, ensuring efficient transaction processing, high customer satisfaction, and adherence to banking procedures.
Responsibilities
- Provide front‑office customer service and maintain a professional experience at the branch
- Handle account maintenance requests such as openings and updates
- Process payment and collection transactions accurately
- Respond to inquiries about banking services and products
- Manage cash and non‑cash transactions per procedures
- Ensure compliance with internal policies and regulatory requirements
- Maintain accurate transaction records for reporting
- Advise customers on suitable banking products
Skills Required
Microsoft ExcelMicrosoft OfficeCore banking systemsCustomer service standardsCommunication skillsAttention to detailKnowledge of banking proceduresProblem solving
Fields of Study
- Banking and Insurance
- Accounting
- Management
- Economics
- Business Administration
How to Apply
Apply via the job portal using the provided link; find contact details below.