Senior Customer Service Officer
Apply Now Posted 5 days agoAbout the Role
The Senior Customer Service Officer will deliver exceptional support to microfinance customers, ensuring adherence to regulations and producing detailed reports. The role requires strong interpersonal skills and proficiency in Microsoft Office.
Responsibilities
- Provide high‑quality customer service for microfinance clients
- Ensure compliance with regulatory requirements
- Prepare reports and documentation
- Maintain accurate client records using Microsoft Office
Skills Required
Knowledge of microfinance products and servicesStrong customer service and interpersonal skillsUnderstanding of regulatory requirements for microfinanceReport writingBasic computer skillsMicrosoft Office proficiency (Word)
Fields of Study
- Marketing
- Accounting
- Management
- Economics
How to Apply
Submit your application letter and CV, along with non‑returnable credentials, to the Head Office Human Resource & Facility Administration Directorate at Lideta, near Balcha Hospital. The office is located on the 3rd floor of Dama House, Office No. 305 (P.O.Box 316, Code 1250). Find contact details below.