Platform Support and Data Officer

About the Role

The Platform Support and Data Officer ensures accurate platform data, resolves user issues, maintains dashboards, and supports marketplace intelligence to aid decision‑making across commercial and development tracks.

Responsibilities

• Provide first‑level platform support to vendors, buyers, field teams, partners, and internal users
• Track user issues, system errors, onboarding problems, product upload issues, transaction concerns, and support requests
• Maintain accurate data on vendors, buyers, products, listings, transactions, onboarding progress, customer activity, and support cases
• Prepare dashboards on marketplace performance, vendor activity, buyer activity, transactions, product categories, and customer growth
• Coordinate with the technology team to escalated technical issues and follow up
• Support data cleaning, user database management, product categorization, and platform quality control
• Monitor inactive vendors, incomplete profiles, missing product information, buyer activity, and support gaps
• Integrate marketplace data with AeTrust, AeLearning, logistics, and impact reporting systems
• Track KPIs related to active vendors, active buyers, transaction value, product upload rate, issue‑resolution time, and customer satisfaction

Skills Required

Fields of Study

• Information Systems
• Business Analytics
• Statistics
• Computer Science
• Digital Business
• Operations

How to Apply

Submit your CV, cover letter, credentials, and references via email; find contact details below.