Customer Service Head

About the Role

Oversee front desk operations at Addis Hiwoth General Hospital, ensuring professional guest reception, efficient scheduling, complaint resolution, staff training, and interdepartmental coordination to maintain high customer experience standards.

Responsibilities

• Supervise front desk operations and reception staff
• Ensure professional guest/client reception
• Manage appointment scheduling, reservations, check-ins and inquiries
• Handle escalated customer complaints and resolve promptly
• Train and support reception staff to maintain service standards
• Monitor reception procedures for consistency and quality
• Maintain accurate visitor and call records
• Coordinate with other departments for smooth communication
• Ensure front office equipment and systems function properly
• Prepare daily, weekly, and monthly reception activity reports

Skills Required

Fields of Study

• Hotel Management
• Business Administration
• Tourism

How to Apply

Submit your CV and cover letter in person at the Human Resources Administration Office, 7th floor, Addis Hiwoth General Hospital, or send them via email; find contact details below.